Delivery & Packaging Policy

Turnaround Time

We always endeavour to get our products to their new homes as quickly as possible. Each item is made to order so please allow 2 - 3 weeks for your item to arrive. However if your order is custom made, turnaround time will be slightly longer. We will always keep you posted on the estimated delivery time so you're not waiting by the letterbox!

Packaging

At Lumo & Sonne we are trying to make a conscious effort to minimise single use, non-recyclable materials. 

Our packaging contains recyclable cardboard boxes, eco friendly padding material and biodegradable tissue.

Delivery Policy

Standard delivery- £3.95

Please note, if you choose this delivery and your item is not received, we would be happy to send proof of postage but would not compensate for any lost deliveries. 

Approximately 3 days delivery.

Royal Mail Tracked 48 - £4.95

This service will allow online tracking of your package and if your parcel is not received we would compensate or resend in the event of your parcel being lost. 

Approximately 2 - 3 days delivery. 

International Postage

This is a service that would be available upon request, please contact us if you require shipping outside of the UK.